FAQs

Frequently Asked Questions (FAQs)

Product Information & Care
How do I get the best burn from my Yankee Candle?
To ensure an even burn and prevent “tunneling,” allow the wax to melt and pool to the very edge of the glass every time you light it. Always trim the wick to about 1/8 inch before lighting.

How long should I burn my candle at one time?
We recommend burning your candle for no more than 4 hours at a time. This prevents the wick from “mushrooming” and keeps the glass from overheating.

When should I stop burning my candle?
For safety, discontinue use when only 1/2 inch of wax remains at the bottom of the jar. This prevents the glass from cracking due to direct heat exposure.

Are Yankee Candles safe to use around pets?
While our candles are made with high-quality ingredients, some pets may be sensitive to certain fragrances. We recommend burning candles in well-ventilated areas and keeping them out of reach of curious paws.

Shipping & Global Delivery
Do you ship internationally?
Yes! We offer worldwide shipping to most countries. Shipping rates and delivery times vary based on your location and the weight of your order.

What currency are your prices in?
All prices listed on our website are in US Dollars (USD). Your bank or credit card provider will automatically convert the total to your local currency at their current exchange rate.

How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow your package’s journey.

Will I have to pay customs or import duties?
International orders may be subject to import duties and taxes once a shipment reaches your country. These charges are the responsibility of the customer. We recommend checking with your local customs office for details.

Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure digital payment options available at checkout.

Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. If you need to change or cancel an order, please contact [email protected] within 1 hour of placement. Once an order has been shipped, it cannot be canceled.

What should I do if my candle arrives damaged?
Since glass is fragile, accidents can happen during transit. If your item arrives broken, please email a photo of the damaged product and your order number to [email protected] within 48 hours of delivery, and we will send a replacement.

Returns & Refunds
What is your return policy?
We want you to love your scent! If you are not satisfied, you may return unused and unlit candles within 30 days of purchase. Please note that customers are responsible for return shipping costs for non-damaged items.

How long do refunds take?
Once we receive and inspect your return, a refund will be processed to your original payment method within 5–7 business days.

Contact Us
Still have questions?
Our customer happiness team is here to help!
Email: [email protected]
Website: https://www.yanekecandles.com